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Problems Logging Into PIANET

Login FAQs and Assistance (get your PIANET username/password, general questions about logging in)

Helpful Tips for Using PIANET  (recommended software, links to free programs to open PDFs and PowerPoint presentations, navigational tips)

Please follow the steps below if you are unable to login to PIANET:

I. Login Before Trying to Enter MyPIANET

To access MyPIANET you must first login. Otherwise you will get a message that says "The page cannot be displayed." To login, click on the Members Only button at the top of the page. Once you've logged in, you'll be in the Members Only section which contains a link to MyPIANET.

II. Delete Old "Favorites/Bookmark" Entry and Create a New One

If you arrived at www.PIANET.com via an old entry in your "Favorites" or "Bookmarks" list, this link is probably no longer valid. If the link takes you directly to a member login screen this is almost certainly the case. If this has happened to you, you may have experienced a situation in which you attempt to login and are continually prompted to login again. Follow the steps below to fix this:

  1. In Internet Explorer, go to "Favorites" and right-mouse-click on the entry for www.PIANET.com (it may have a different name indicating it is PIA National's website). A menu should appear.
  2. Choose "Delete" in the menu that appears and then click "Yes" to delete the old entry.
  3. Manually navigate to www.PIANET.com by typing the web address in the address field (even if you are already at PIANET please do this).
  4. To make a new "Favorites" entry click "Favorites" and then "Add to Favorites"
  5. To login, go to the Members Only section and attempt to login.

III. Enable Cookies from PIANET

In order to login to PIANET you must enable (turn on) cookies from PIANET. Learn what cookies are & why they pose no danger to you. To enable cookies from PIANET:

  1. In Internet Explorer, go to "Tools" >> "Internet Options" >> "Privacy"
  2. Under the section labeled "Web Sites" click on "Edit"
  3. Type in www.pianet.com in the "Address of Web site" field and click on "Allow". 
  4. Click "OK" and "OK" to get out of Internet Options.
  5. Close all open browsers including this one. (DON'T skip this step--BUT read step 6 before closing this browser.)
  6. Open a new browser, go to the Members Only section of www.PIANET.com and attempt to login.

IV. Change Your Security Setting

  1. In Internet Explorer, go to "Tools" >> "Internet Options" >> "Security"
  2. Click on "Trusted Sites" in the white box and then click "Sites"
  3. If selected, deselect the box labeled "Require server versification (https:) for all sites in this zone"
  4. In the "Add this web site to the zone" box type
  5. Click "Add"
  6. Click "OK" and "OK" to get out of Internet Options.
  7. Close all open browsers including this one. (DON'T skip this step--BUT read step 8 before closing this browser.)
  8. Open a new browser, go to the Members Only section of www.PIANET.com and attempt to login.

V. Clearing Cache/Closing Browsers

On occasion, residue from a previous browser session or previous activity within a browser session could interfere with logging in. The processes of closing the current browser and clearing temporary internet files can remedy this.

  1. In Internet Explorer, go to "Tools" >> "Internet Options"
  2. In the "Temporary Internet files" area click "Delete Files" and then "OK"
  3. Click "OK" to get out of Internet Options.
  4. Close all open browsers including this one. (DON'T skip this step--BUT read step 5 before closing this browser.)
  5. Open a new browser, go to the Members Only section of www.PIANET.com and attempt to login.

Still having problems logging in? Please send an email to web@pianet.org with the following information:

  1. Your browser name (Internet Explorer, Netscape Navigator, etc.) and version number (to find this, in your toolbar click "Help" and "About...")
  2. As much detail as possible about: what you tried to do, what happened as a result, what information was displayed on screens you saw, which of the fixes above you attempted, and any other details which can assist us in assisting you.