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PIA National Names Jane Crispen 2016 Customer Service Representative of the Year

WASHINGTON -- Jane Crispen of the Knight Insurance Group in Toledo, Ohio, was named the 2016 PIA National Customer Service Representative of the Year...
April 13, 2016

WASHINGTON -- Jane Crispen of the Knight Insurance Group in Ohio was named the 2016 PIA National Customer Service Representative (CSR) of the Year. The award was presented April 8, 2016 at a ceremony in Arlington, Virginia, by the National Association of Professional Insurance Agents (PIA) and was sponsored by The Hartford.

2016 CSR of the YearThe PIA National CSR of the Year award is given annually to an outstanding customer service representative who works for a PIA member insurance agency. Nominations for this award are made by PIA members. The award recognizes a CSR who has improved operations of the agency, served their clients in a unique or extraordinary way and engaged in community involvement and activities to advance the betterment of the insurance industry.

“This year’s PIA National CSR of the Year is the perfect mix of impressive insurance knowledge and a customer service attitude,” said PIA National President-elect Gareth W. Blackwell, Jr. “The producers with whom she works respect her and seek her opinion on tough risks. She is a listener more than a talker, she enjoys good relations with underwriters and she understands the importance of new sales for the organization.”

“We congratulate Jane Crispen on being the recipient of this year’s PIA National CSR of the Year award, which recognizes a CSR’s critically important role in the success of an agency,” said Melinda Thompson, vice president and head of Sales and Distribution at The Hartford. “For the ninth consecutive year, The Hartford is proud to sponsor this award honoring a CSR’s significant contributions to client service because we believe individuals and organizations that consistently exceed customer expectations will be the winners in our industry over the long-term.”


Founded in 1931, PIA is a national trade association that represents member insurance agents and their employees who sell and service all kinds of insurance, but specialize in coverage of automobiles, homes and businesses. PIA members are Local Agents Serving Main Street America SM.PIA’s web address is www.pianet.com.

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