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PIA National Names Sarah Thibault 2018 Customer Service Representative of the Year

WASHINGTON – Sarah Thibault of HNI Risk Services in Bloomington, Minnesota was named the 2018 PIA National Customer Service Representative of the Year. The award was presented April 24, 2018 at a ceremony in Arlington, Virginia, by the National Association of Professional Insurance Agents...
May 1, 2018

WASHINGTON – Sarah Thibault of HNI Risk Services in Bloomington, Minnesota was named the 2018 PIA National Customer Service Representative (CSR) of the Year. The award was presented April 24, 2018 at a ceremony in Arlington, Virginia, by the National Association of Professional Insurance Agents (PIA).

The PIA National CSR of the Year award is given annually to an outstanding customer service representative who works for a PIA member insurance agency. Nominations for this award are made by PIA members. The award recognizes a CSR who has improved operations of the agency, served their clients in a unique or extraordinary way and engaged in community involvement and activities to advance the betterment of the insurance industry.

“This year’s PIA National CSR of the Year is a consummate professional with a can-do attitude,” said PIA National President-elect Keith Savino. “Sarah Thibault has a strong customer service-first work ethic. Her utmost concern is making sure the client receives the best possible service and have the best possible insurance policy. She has developed, documented and organized client service procedures, allowing everyone in the office to provide better customer service.”

“Sarah is dedicated to helping the clients of HNI take control of their insurance through client education. She exemplifies what a professional CSR is.”

Founded in 1931, PIA is a national trade association that represents member insurance agents and their employees who sell and service all kinds of insurance, but specialize in coverage of automobiles, homes and businesses. PIA members are Local Agents Serving Main Street America SM.PIA’s web address is www.pianet.com.

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