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J.D. Power: Insurers Score High for Hurricane Response

Many consumers reported that their insurers had met or exceeded their expectations.
November 20, 2018

A survey conducted from October 19 through November 2 of this year by J.D. Power shows that in the wake of Hurricanes Florence and Michael many consumers reported that their insurers had met or exceeded their expectations for handling claims related to the hurricanes. The survey included 650 responses from home and auto insurance customers in four states—North Carolina, South Carolina, Florida and Georgia.

According to J.D. Power, 87 percent of respondents said that their insurance company met or exceeded their expectations assisting policyholders affected by the storms. As many as 30 percent of respondents gave their insurers a perfect score for their hurricane responses, including 42 percent of customers who reported major damage or a total loss. The survey also found that insurance companies have expanded their customer service, with 79 percent of survey respondents reporting that their insurer fully informed them of coverage options.

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