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Denise Shelton Named 2020 PIA National CSR of the Year

The award is given annually to an outstanding customer service representative who works for a PIA member insurance agency.
Denise Shelton Named 2020 PIA National CSR of the Year
May 20, 2020

Denise Shelton of the Hoffman Insurance Group of Granger, Indiana has been named the 2020 PIA National Customer Service Representative (CSR) of the Year.

The PIA National CSR of the Year award is given annually to an outstanding customer service representative who works for a PIA member insurance agency. Nominations for this award are made by PIA members. The award recognizes a CSR who has improved operations of the agency, served their clients in a unique or extraordinary way and engaged in community involvement and activities to advance the betterment of the insurance industry.

“Denise wears many hats in the agency, from claims specialist, to marketing consultant, to sales agent. She does it all well,” said PIA National President Dennis Kuhnke. “She has a drive to help the Hoffman Insurance Group to do things the right way and for clients to be well taken care of.”

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