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Consumer Alert: Protect Against Mail Delays

Mail delivery delays have resulted in the cancellation or non-renewal of insurance policies.
February 24, 2021

The Maryland Insurance Administration is aware that mail delivery delays have resulted in the cancellation or non-renewal of insurance policies for non-payment of premium. Sometimes this is because bills are not being delivered on time, and sometimes it is because payment is not being delivered on time. While insurers are often willing to work with consumers to address late payments resulting from mail delays, there are a few easy steps that you can take to protect yourself:

Know when your payments are due. Sign up for electronic notices and billing if you can. Pay electronically, by phone, or in person if you can. Consider automatic withdrawals from your bank account. Make sure you have proof of payment/mailing. If you must use the U.S. Postal Service to pay your premium, allow significant additional lead time in mailing and protect yourself by using the priority mail service or by securing a proof of mailing receipt.

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