According to Rough Notes, preparation and communication are key factors in weathering a crisis. In order to prepare for the inevitable, all lines of communication should be identified before a crisis occurs to prevent business interruptions. For instance, social media tools such as Slack can be used to keep in contact with clients and employees. Slack is a social media application designed for business communication purposes and project management tracking.

If you are looking to create a crisis plan in advance, Ready for Everything provides multiple resources to help insurance agents. Some resources of this program include:

• Best practices for creating a plan
• Avenues for financial assistance
• Technologies that can help

To learn more, visit: www.getreadyforeverything.com

Thank you to The PIA Partnership for making all of this possible! PIA Partnership companies include: Encompass Insurance, Erie Insurance, Liberty Mutual, Met Life Auto & Home, National General Insurance, Progressive Insurance, Selective Insurance Group, State Auto Insurance Companies, The Hanover Insurance Group, Travelers, and West Bend Mutual Insurance Company.